Additional Information

A wide range of information, from technical support to product documentation, is available to help you use, understand, and troubleshoot problems you may encounter with Seagate Crystal Reports 7. This chapter lists various available resources and offers basic troubleshooting information as it relates to Web Reporting issues in Seagate Crystal Reports 7.

User Limitations
The Crystal Web Report Server is designed to support small, departmental-level workgroups and is suitable for about 15 to 30 concurrent users, depending on resources. Although additional users are not prevented from accessing reports, users may notice very slow report loading and refreshing if this limit is exceeded. Other factors impacting performance include: size of server RAM, report size, database performance, and overall intranet traffic. Allowing the viewing of reports rather then the process will provide much faster results for multiple users.

Additional scalability and scheduling functionality are available with Seagate Crystal Info, a multi-tiered application scalable to an enterprise level deployment. For more information refer to the Seagate Crystal Info Web page www.img.seagatesoftware.com/crystalinfo.

Browser Compatibility
Web browsers offer varying levels of support for Java, ActiveX, and other technologies. Unfortunately this support varies both by version number and platform. To see which Smart Viewers are supported by your browser(s), please refer to the table on page 16 of this guide or refer to how Crystal Smart Viewers perform on different platforms the Seagate Crystal Reports Developers help (DEVELOPERS.HLP). Use search word "Smart Viewers".

Basic Troubleshooting
If you are having difficulty opening or viewing reports using the Crystal Web Report Server, you should ensure that your web server is operating normally and note any error messages. To quickly verify that the Crystal Web Report Server is installed on your server, please refer to Appendix A: Web Server File Locations, and verify that the appropriate files are present.

You may also want to refer to Appendix B: Database Configuration, to correctly configure your databases under Windows NT. Appendix C: Web Server Configuration, also contains important configuration information specific to your web server software. Also check the extensive reference material included with Seagate Crystal Reports 7. Important documentation relevant to Web Reporting is listed in the Related Documentation section below.

Additional Technical Support

If you need more help with the Web-related technology in Seagate Crystal Reports 7, refer to the following sources:

Seagate Crystal Reports Web Site:  www.seagatesoftware.com
Seagate Software Tech Support Web Site:  www.seagatesoftware.com/crystalreports

Related Documentation

The following sections list the documentation available on various aspects of Seagate Crystal Reports 7. You can find these documents in the online help and in the document directory on the Seagate Crystal Reports 7 product CD.

General Information

• Crystal Web Reports: DEVELOPERS.HLP
• Crystal Web Report Server: Notes in README.HLP, and Seagate Crystal Web Report Server help CRWEB.HLP

 Advanced or Developer Information

• Building Active Web Sites: DEVELOPERS.HLP
• Report Server settings and corresponding Registry keys in README.HLP
• "Configuring the Crystal Smart Viewers": DEVELOPERS.HLP
• Seagate Crystal Reports Technical Reference (TECHREF.PDF)

For the latest information about this product, please visit the web site at www.seagatesoftware.com/crystalreports.

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